Highlight metrics like agent status, average handle time, number of calls waiting in queue, and more. If your team members are not all aligned and focused on the same performance goals, then how are you going to deliver a unified and superior customer experience ? Creating public agent activity and performance dashboards for your team to access at any time is the answer. So, what does this mean for the future of company culture, and remote teamsвЂ™ sense of community and engagement? How can you boost morale and keep your remote call center employees and in-office team members aligned on priorities? Here are three key features within Brightmetricsв„ў to help you do just that.Д¬all center managers do not only need to keep their remote employees engaged, but also must empower them by providing them with the right data. 6, up from 45% just a week earlier.вЂќ ( source ) In fact, according to a recent poll conducted by Morning Consult, вЂњThe share of remote workers who would consider leaving their job if they were asked back to the office before they felt safe rose to 55% as of Jan. With the great return to the office lagging for many businesses across the country, itвЂ™s safe to say that remote work is here to stay, at least for the time being. Call center managers supporting their team members is more important than ever before.

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